Return & Refund Policy

At Nsxiomall, your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please review our Return & Refund Policy below before requesting a return or refund.

30-Day Return Policy

We accept eligible returns within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition in which you received it.

• Include all original packaging, tags, labels, accessories, and other items included with the product.

• Show no signs of wear, washing, alteration, damage, stains, odors, or misuse.

• Be accompanied by your order number or proof of purchase.

Items that do not meet these conditions may not be eligible for a return or refund.

How to Request a Return

Before returning any item, please contact our customer service team at:

Email: stonisfeuerborn7673@outlook.com

Please include your order number, the item(s) you wish to return, and the reason for the return.

If the product is damaged, defective, or incorrect, please also include clear photos showing the issue.

Our customer service team will review your request and provide return instructions if your return is approved.

Please do not send your return without contacting us first.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, selected the wrong item, or no longer want the product, the customer is responsible for the return shipping costs.

If you received an incorrect, damaged, or defective item due to an error on our part, please contact us so we can review the issue and provide an appropriate solution.

Original shipping charges are generally non-refundable unless the return is caused by an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at stonisfeuerborn7673@outlook.com.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product

• Clear photos of the packaging, when applicable

Once we review the information provided, we will work with you to determine an appropriate solution, which may include a replacement or refund where applicable.

Exchanges

If you would like a different size, color, or product, please contact our customer service team.

Depending on product availability and the circumstances of your request, we will provide instructions regarding the available exchange or return options.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank, credit card company, or payment provider to process and post the refund to your account.

The time required for the refund to appear may vary depending on your financial institution or payment provider.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been worn, used, washed, altered, or damaged after delivery

• Items returned without their original packaging, tags, or accessories

• Gift cards

• Personalized or customized products

• Items marked as final sale or non-returnable at the time of purchase

• Items that cannot be returned for hygiene or health reasons after being opened or used

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request. However, once an order has been processed or shipped, we may no longer be able to cancel or modify it.

If the order has already shipped, you may need to wait until it is delivered and then request a return in accordance with this policy.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account or original payment method.

You may also contact your credit card company, bank, or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at stonisfeuerborn7673@outlook.com.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Store: Nsxiomall
Email: stonisfeuerborn7673@outlook.com
Phone: +1 519-296-2247
Address: 20-210 Boul Alexis Nihon
City: Saint Laurent
Postal Code: H4M 2N7

Our customer service team will be happy to assist you with your return or refund request.